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06/30/2015

DFAS Naval Reservist Payment File Issue

DEFENSE FINANCE AND ACCOUNTING SERVICE
1240 EAST NINTH STREET
CLEVELAND OHIO 44199

June 30, 2015

To: Financial Institutions’ ACH Departments

Subject: DFAS Naval Reservist Payment File Issue


On June 26, 2015, the Defense Finance and Accounting Service (DFAS) transmitted a Naval Reserve payroll file with a posting date of July 2, 2015. In coordination with the Federal Reserve a reversal file was then transmitted the same day with a posting date of June 26, 2015. The purpose of the reversal file was to pull back a payment that was sent too early. Unfortunately, this resulted in Naval Reservists receiving a debit posting to their account while the original pay file had not credited. A second pay file was then transmitted on June 29, 2015, with a posting date of July 2, 2015. This was done to ensure the Naval Reservists were paid in full. Financial institutions should have received two credits and one debit for each impacted member. DFAS is requesting that all three transactions be processed, so that the customer receives the net payroll they are entitled to.
Since this incident was through no fault of the members, it is requested that any fees associated with this error be waived.


DFAS would like to apologize for the issues that have resulted from this processing error and appreciate your willingness to work with us for the sake of the service members.
Should you have any questions or need further information regarding this matter, please do not hesitate to contact my Branch Chief of Disbursing, Ray Lemmeier by phone or e-mail at 216-204-7495 or Raymond.P.Lemmeier.civ@mail.mil.


Sincerely,
Matthew G. Seyler
Director of Disbursi

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