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June 30, 2016

Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices (NACHA)

12:30 pm - 2:00 pm (Central)

Your Office OR Conference Room (Webinar)

What happens when goods and services are provided, but the consumer customer claims his/her account was not authorized to be debited? What is the process and what are a billers’ obligations and rights when investigating consumer ACH debits returned as unauthorized that the biller suspects to be fraudulent?

ACH debit transactions are a popular consumer bill payment method, where consumers authorize funds to be deducted directly from their bank accounts. A key bank account control and protection for consumers is the ability to claim a debit was unauthorized and have funds returned; this can also be an avenue for consumer fraud.

Though the overall volume of this type of consumer fraud is very low, these incidents translate into biller dollar losses and labor costs. To clarify the process for challenging unauthorized ACH debit claims, and the role of the ACH Network in resolving these disputes, this webinar will:

Billers, banks, payment providers, and others that service bill payment transactions, along with consumer financial institutions that handle these claims and disputes, will find this webinar valuable.

Speakers:
Robert Unger, AAP
Senior Director Product Management and Corporate Relations, NACHA – The Electronic Payments Association

Frank D’Amadeo
Assistant Treasurer, Consolidated Edison New York

Ryan Wilhelm
Product Manager, Discover Financial Services, Inc.

Moderator:
Amy Morris, AAP
Senior Director ACH Network Rules, NACHA – The Electronic Payments Association

 

 

Pricing Information*:
3 Education Club Points** | Members $210 | Non-Members $420

Click Here to Register Online!

 

 

 

Review our current Education Schedule

 *Tax not included. UMACHA is required to collect Sales and Use tax in addition to Municipal tax (city tax) on the services that are provided in the state of South Dakota.

**Click here to learn more about the Education Club

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 06/30/2016 06/30/2016 true Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices (NACHA) What happens when goods and services are provided, but the consumer customer claims his/her account was not authorized to be debited? What is the process and what are a billers’ obligations and rights when investigating consumer ACH debits returned as unauthorized that the biller suspects to be fraudulent? ACH debit transactions are a popular consumer bill payment method, where consumers authorize funds to be deducted directly from their bank accounts. A key bank account control and protection for consumers is the ability to claim a debit was unauthorized and have funds returned; this can also be an avenue for consumer fraud. Though the overall volume of this type of consumer fraud is very low, these incidents translate into biller dollar losses and labor costs. To clarify the process for challenging unauthorized ACH debit claims, and the role of the ACH Network in resolving these disputes, this webinar will: Summarize the applicable rules, regulations, and agreements that affect ACH debit bill payment liability when such payments are claimed by a consumer to be unauthorized; and Share examples of biller best practices to mitigate suspected customer fraud related to ACH debits returned as unauthorized. Billers, banks, payment providers, and others that service bill payment transactions, along with consumer financial institutions that handle these claims and disputes, will find this webinar valuable. Speakers:Robert Unger, AAPSenior Director Product Management and Corporate Relations, NACHA – The Electronic Payments Association Frank D’AmadeoAssistant Treasurer, Consolidated Edison New York Ryan WilhelmProduct Manager, Discover Financial Services, Inc. Moderator:Amy Morris, AAPSenior Director ACH Network Rules, NACHA – The Electronic Payments Association     Pricing Information*:3 Education Club Points** | Members $210 | Non-Members $420 Click Here to Register Online!       Review our current Education Schedule  *Tax not included. UMACHA is required to collect Sales and Use tax in addition to Municipal tax (city tax) on the services that are provided in the state of South Dakota. **Click here to learn more about the Education Club Your Office OR Conference Room (Webinar)